ACKORA is an AI operations layer for the channels your business already runs on. It listens, understands what matters, acts inside the authority you give it, and proves every decision it made.
WhatsApp · client group “Bella Vita” · 10:54
“The delivery still hasn't arrived and nobody answered since yesterday.”
Message received
WhatsApp · client group “Bella Vita”
Issue detected
Complaint · high priority · frustrated tone · confidence 0.93
Human response window
10:00 window open · the team replies first
No human response
Window closed at 11:04 · nobody replied
ACKORA intervenes
Customer acknowledged in approved language
Issue ownership
OPS-1042 opened · owner assigned · reminder set
Resolved
Closed in 34m · decision record stored
2m 40s
First response
96%
Coverage
0
Unanswered
Illustrative replay of one real ACKORA decision path.
ACKORA listens. ACKORA understands. ACKORA follows through.
Dozens of groups. Hundreds of messages a day. The important ones — a complaint, a broken machine, a deadline, a commitment — get buried by lunchtime.
40+
Group conversations one operator is expected to follow
10 min
Response window before a complaint turns into churn
0
Important messages ACKORA lets fall through
The ACKORA Engine
One disciplined loop, running continuously on every connected channel. Quiet by default, accountable at every step.
Authorized channels stream in through official APIs. Every message, group, participant and timestamp becomes a structured event.
Platform-neutral event model · no scraping
Each message is classified: intent, category, priority, sentiment, commitments, deadlines — with a confidence score attached.
Category · priority · sentiment · confidence
Confidence bands and your autonomy rules decide the next move: act, propose for approval, or escalate to a human.
Confidence bands · autonomy rules · safety audit
Inside your SLA window ACKORA acknowledges, opens the issue, assigns an owner, reminds, and escalates when time runs out.
Approved language only · never invents facts
Every decision, reason and outcome is stored — building organizational memory and a measurable performance record.
Full audit trail · reviewable decisions
Category
Complaint · service delay
Priority
High · repeat contact within 24h
SLA
10 min window · breached at 11:04
Confidence
0.93 · above autonomous threshold
Authority
Acknowledgement allowed · pricing denied
Every action ACKORA takes can be traced back to the message that caused it, the rule that allowed it and the confidence behind it.
The core idea
Dozens of groups across several platforms. The messages that decide revenue, trust and delivery are buried between logistics chatter and voice notes. ACKORA gives that layer an operator.
What ACKORA is not
What ACKORA is
Intelligence layer
Per channel, per category, per client SLA windows. Your team always gets the first opportunity to reply — ACKORA steps in only when the window closes.
Intent, category, priority, sentiment, commitments and deadlines are extracted from real language — Bulgarian and English, mixed inside one thread.
Autonomous replies are drawn from approved knowledge and templates. Anything outside that boundary is proposed to a human instead of sent.
Team performance
ACKORA measures only what the platforms actually expose — response times, coverage, ownership and follow-through. No surveillance, no productivity scoring of individuals.
96%
Response coverage
Share of conversations answered inside the window.
2m 40s
Median first response
Measured from the customer's message, per channel.
18%
After-hours load
Traffic that arrives outside working hours.
0
Unowned issues
Every open issue has a person attached to it.
3 conversations breached their window yesterday — all in supplier groups.
2 commitments made last week come due today and have no owner.
Repeat complaint pattern detected at Location 4 — third time this month.
After-hours coverage improved from 61% to 84% week over week.
Channel-agnostic core
ACKORA's understanding, SLA and memory layers are platform-neutral. Connectors are thin adapters — adding a channel never changes how the engine reasons.
Available
Official Business Platform connector — webhooks and signature verification.
Viber
In development
Integration in development · group conversation capabilities are being validated
Microsoft Teams
In development
Graph-based channel monitoring in progress.
Slack
In development
Events API monitoring in progress.
Telegram
Coming soon
Planned connector.
Discord
Coming soon
Planned connector.
Coming soon
Planned connector.
Connectors use official platform APIs and webhooks with signature verification. No scraping, no unofficial automation. A channel is marked available only after real traffic has been observed through it.
Trust is earned, not configured
Every deployment begins in Shadow Mode: real traffic, real decisions, zero external messages. You review what ACKORA would have done before it is allowed to do anything.
ACKORA processes real traffic and records exactly what it would have done. Nothing is ever sent externally.
Always the starting point
Proposed replies appear for approval. Approve, edit or reject — and ACKORA re-checks the thread before anything leaves.
Unlocked by reviewed shadow decisions
Inside the categories you allow, ACKORA responds on its own — still bounded by approved language and your SLA rules.
Requires measured precision and explicit admin confirmation
Organizational memory
Conversations stop being disposable. Issues, commitments, owners and outcomes become structured history you can query.
Which client complained about the same thing three times this quarter?
What did we promise this supplier, and by when?
Which location generates the most repeat issues?
Who actually resolved this last time, and how?
Which conversations went quiet without a resolution?
Answered from recorded events — not from someone scrolling back through chat history.
Security & privacy
ACKORA monitors only the groups and inboxes you explicitly connect and approve. Nothing else is visible to it.
Every detection, decision, escalation and reply is stored with the reason and confidence behind it.
Autonomy is granted per category and channel. Prices, legal terms and commitments stay with humans unless you say otherwise.
Configurable retention, optional content-free storage, role-based access, redaction in logs and exportable audit trails.
Start a pilot
Tell us where your conversations live and what keeps getting lost. Pilots start silent and expand only when the evidence supports it.
Week 1 — Shadow Mode on one channel. No external messages.
Week 2 — Assist Mode with approvals, once shadow decisions are reviewed.
Week 3 — Pilot scorecard: coverage, precision, response times, escalations.
Prefer to talk first?
Write or call us directly — the details are in the form and in the footer of every page.
Open the contact pageStart a pilot
Connect your channels, set your response windows, and let ACKORA make sure nothing important is ignored again.